Delivery
We currently ship within the UK only.
Delivery costs are calculated at checkout based on the size and weight of the items in your order. The full delivery cost will be shown before you complete your purchase.
Orders over £40 qualify for free UK delivery.
We aim to dispatch orders within 1–2 working days. Most orders are sent the next working day, but please allow a little extra time during busy periods or for made-to-order/personalised items.
Delivery times are in addition to dispatch times and may vary depending on Royal Mail or courier services.
Once your order has been dispatched, you should receive a dispatch confirmation email to the email address you provided at checkout. Please check your junk or spam folder if you do not receive it.
Where tracking is available, this will be included in your dispatch confirmation or provided separately.
If there is a problem with your delivery, please contact us at [email protected] and we’ll do our best to help.
Returns
We hope you love your order, but if you change your mind, you may cancel your order within 14 days of receiving it.
You then have another 14 days from telling us you wish to cancel to return the item to us.
To start a return, please contact us at [email protected] with your order details.
Please do not send items back without contacting us first. Once you have contacted us, we will confirm the return instructions and the return address by email.
Items must be returned unused, in their original condition and packaging where possible.
Customers are responsible for return postage unless the item is faulty, damaged or incorrect.
Once we receive the returned item, we will refund you within 14 days using your original payment method.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, please contact us at [email protected] as soon as possible with your order details and, where possible, photos of the issue.
If the item is faulty, damaged or incorrect, we will arrange a refund, replacement or suitable solution.
Your statutory rights are not affected.
Personalised or custom-made items
Personalised or custom-made items may not be eligible for change-of-mind returns unless they are faulty, damaged or incorrect.
Please check any personalised details carefully before placing your order.